![A woman in a blue shirt picking out books off a bookshelf in a library.](/media/ecgnh43w/rav-photo-614.jpg?anchor=center&mode=crop&width=800&height=528&rnd=132821584955600000)
For professionals
Information for professionals and service providers
We are committed to providing services in ways that meet the needs of our clients.
Across our organisation and in many of our specific services, we work closely and collaboratively with professionals and other service providers. Information on our referral and intake processes is provided below, along with our training and professional development opportunities, workplace support services, and free resources for professionals. We also share information on our research and evaluation activities, which we undertake to ensure the effectiveness of our services, and to contribute to organisational and sector-wide practice improvements.
Research and evaluation
Our services are guided by a focus on evidence-based practice and we’re committed to undertaking targeted research in areas that impact our clients and influence the sector and government.
We regularly collect feedback, measure client outcomes, evaluate service effectiveness and use this data and feedback to improve our services.
We also encourage you to access and share our free research summaries which detail the outcomes of key projects and initiatives relating to our services, clients and community needs.
![Two people sitting together at a desk working on a laptop.](/media/hujmgtez/rav-photo-1146.jpg)
![Two people sitting together at a desk working on a laptop.](/media/hujmgtez/rav-photo-1146.jpg?anchor=center&mode=crop&width=450&height=300&rnd=132817115498470000)
![Four people sitting at a table talking.](/media/kn3gk0sk/rav-photo-527.jpg?center=0.38395085429065084,0.55993056860949242&mode=crop&width=450&height=300&rnd=132814476915830000)
![People sitting at a table with laptops open smiling.](/media/2jeeyuu4/rav-photo-1071.jpg?center=0.26498193938886794,0.5299499181831705&mode=crop&width=450&height=300&rnd=132815549354470000)
![A woman sitting in a chair looking back and smiling.](/media/m0tjww3b/rav-photo-541.jpg?center=0.39669421487603307,0.56404026379729255&mode=crop&width=450&height=300&rnd=132815515355400000)
![A woman sitting on her bed writing notes with her laptop open in front of her.](/media/1eqpmnws/rav-photo-1305.jpg?anchor=center&mode=crop&width=450&height=300&rnd=132829241954200000)
![A father potting a plant with his son.](/media/naup2qxj/rav-photo-1180-reversed.jpg?anchor=center&mode=crop&width=450&height=300&rnd=133092709582830000)
![A group of people sitting together in a circle smiling.](/media/w3aia1zm/rav-photo-1087.jpg?center=0.39786536581990534,0.71899638022512014&mode=crop&width=450&height=300&rnd=132815555130630000)
![A man smiling as he sits at a table in front of an open laptop.](/media/izkjezpq/rav-photo-1111.jpg?center=0.29906582710732654,0.596774515370118&mode=crop&width=450&height=300&rnd=133361422411300000)
![A counselling group sitting together in a circle talking.](/media/ksrmqvtg/rav-photo-591.jpg?center=0.24173790961791464,0.49895869489760497&mode=crop&width=450&height=300&rnd=132829091502870000)
![A young woman wearing a green top smiling at the camera while someone reads off a piece of paper in the background.](/media/uitlmdy5/rav-photo-666.jpg?center=0.43845435308919684,0.46068308181096107&mode=crop&width=450&height=300&rnd=133075417845370000)
![An illustration of a mediator standing in the middle of two groups of people arguing.](/media/o2xnuvnz/rav-photo-1388.jpg?anchor=center&mode=crop&width=450&height=300&rnd=132817192154830000)
![An illustration of three people sitting on chairs with speech bubbles above their heads.](/media/2jzkc12h/rav-photo-1348.jpg?anchor=center&mode=crop&width=450&height=300&rnd=132817220348800000)