Intercountry Adoptee and Family Support Service

The Intercountry Adoptee and Family Support Service provides support to intercountry adoptees and their families, including young adoptees, adult adoptees and adoptive parents.

Intercountry Adoptee and Family Support Service (ICAFSS) provides information, counselling and support to help you and your family manage the complexities and unique challenges that intercountry adoption may bring during a lifetime.

Relationships Australia delivers this free service nationwide.

Who can access this service?  

• Intercountry adoptees: children, young people and adults 
• Adoptive parents of children adopted from overseas or expatriate adoptions
• Family members of intercountry adoptees
• Anyone who is going through the intercountry adoption process.

What does the service provide?  

• Individual and family counselling 
• Case management and casework support  
• Therapeutic groups  
• Parenting support
• Small grants and bursaries scheme
• Referral to other support services where required.
• Education and training for allied health and community workers.

Cost

This is a free and confidential service.

Availability

Hours: 9am to 5pm, Monday to Friday

There is limited flexibility for early and evening appointments.

If you are unable to visit a centre in person, we can also offer counselling via telehealth.

Contact the service

• Call 1800 422 377
• Email [email protected]

Accessibility: If you find it difficult to hear or speak, you can contact us through the National Relay Service (NRS), please phone 133 677.
 
Translation/Interpreting: For free of charge support in languages other than English:

• Call us and ask for an interpreter, or 
• Call ONCALL Interpreters & Translators on (08) 8203 8900 and ask to be connected to Relationships Australia on 1800 408 408

Resources 

• Visit the Intercountry Adoption Australia website.

Locations

Victoria

Metro locations
Boronia, Kew.

Telehealth services are available state-wide.

South Australia

Metro locations
Adelaide, Elizabeth, Hindmarsh, Marion, Port Adelaide, Salisbury.

Regional/Remote locations
Aldinga, Barmera, Berri, Ceduna, Clare, Gawler, Goolwa, Kingscote, Loxton, Mt Barker, Mt Gambier, Murray Bridge, Nuriootpa, Port Augusta, Port Lincoln, Port Pirie, Renmark, Victor Harbor, Waikerie, Whyalla, Yorke Peninsula.

Australian Capital Territory

Metro location
Deakin 

Regional/Remote locations
Albury, Ardlethan, Ariah Pk, Ashmont, Balranald, Barellen, Batemans Bay, Batlow, Bega, Boree Creek, Coolamon, Cooma, Cootamundra, Dareton, Ganmain, Goulburn, Griffith, Gundagai, Harden, Henty, Junee, Kooringal, Leeton, Mt Austin, Narrandera, Pleasant Hills, Tumbarumba, Tumut, Temora, Ulladulla, Ungarie, Young, Wagga Wagga, Wentworth, West Wyalong.

New South Wales

Metro locations
Blacktown, Harris Park, Macquarie Park, Mt Druitt, Northern Beaches, Parramatta, Penrith, Quakers Hill, Sydney.

Regional/Remote locations
Bathurst, Central Coast, Cowra, Forbes, Gosford, Katoomba, Lithgow, Moss Vale, Newcastle, Orange, Toronto, Wollongong.

Northern Territory

Metro locations
Darwin, Alice Springs.

Regional/Remote locations
Katherine, Tenant Creek, and home visits to these. 

Queensland

Metro locations
Chermside, 8 Mile Plains, Logan, Morayfield, Mt Gravatt, Spring Hill, Strathpine.

Regional/Remote locations
Bowen, Bundaberg, Cairns, Gladstone, Gold Coast, Ipswich, Longreach, Mackay, Maryborough, Mt Morgan, Rockhampton, Sunshine Coast, Thursday Island, Toowoomba, Townsville.

Tasmania

Metro locations
Hobart, Launceston, Devonport.

Regional/Remote locations
Burnie, Huonville, Oatlands, Dover, Circular Head, Bridgewater, Cape Barren Island.

Western Australia

Metro locations
Fremantle, Belmont, Gosnells, Joondalup, Kwinana, Midland, West Leederville.

Regional/Remote locations
Albany, Bunbury, Busselton, Mandurah, South Hedland, Margaret River, Northam, Tambellup, Katanning.

The Intercountry Adoptee and Family Support Service (ICAFSS) is funded by the Australian Government, managed by the Department of Social Services, and is delivered by Relationships Australia.

Relationships Australia in South Australia is the lead organisation.