An illustration of a mediator standing in the middle of two groups of people arguing.

Conflict resolution

We support workplaces that are currently experiencing or are likely to experience conflict between employees, managers or members of governance committees.

Workplace conflict is associated with decreased productivity and increased absenteeism for employees directly involved in the conflict, but it can also impact other employees when the conflict affects the culture and workplace environment.

We currently deliver a diverse range of mediation, conflict resolution and conciliation services, including within workplaces.

Download our Managing Conflict in the Workplace Tip Sheet pdf, 337KB

Dispute resolution

With over 35 years’ experience delivering conflict resolution services and support, we can provide independent, confidential and impartial dispute resolution, including mediation, group facilitation, and workplace conferencing.

Our mediators are:

Qualified and professional, with two years’ experience in the sector
Trained and hold expertise in workplace mediation
Nationally-accredited by the Attorney General’s Department or the National Mediation Accreditation System (NMAS)
Adept at resolving disputes in a range of settings, including within businesses, organisations, agencies, not-for-profit organisations, and community-based services
Impartial
Provided regular supervision and ongoing professional development and training.

Consultation and advice

Consultation and advice on conflict prevention and early intervention strategies, including through the development of effective grievance policies and procedures, and developing and implementing responses to issues such as workplace bullying.

Climate analysis

Workplace climate analyses are designed to support workplaces to plan for the future operationally and strategically, through anonymous staff surveys that assess workplace elements such as staff engagement, culture and satisfaction. We can support workplaces to develop, analyse and report on climate surveys, as well as identify recommendations and future improvement opportunities.

Conflict management and effective communication training

Our workplace training and professional development program is focused on helping organisations and employees to become conflict savvy, and on improving communication, team functioning and leadership skills. For more information on our suite of training opportunities for organisations, visit our training page.